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Issues · All users

Understand issues

Know when to use an issue and what information it contains.

An issue is a defect, request or corrective action that needs tracking. It is linked to a resource and can carry a priority, description, attachments, comments and other fields set by your organisation.

How to do it

  1. Choose the location or asset where the work belongs.
  2. Describe the problem clearly and select the appropriate priority.
  3. Add photos and context, then use comments or assignment to track progress until closure.